emPLE, a licensed insurance company in Nigeria, paid more than N7 billion as claims to its policyholders in 2025, reaffirming its commitment to empowering individuals, families, and businesses with the financial support needed to rebuild after losses caused by life and business uncertainties.
Amid evolving industry dynamics and regulatory expectations under the Nigerian Insurance Industry Reform Act (NIIRA) 2025, emPLE demonstrated resilience and operational strength, serving hundreds of policyholders across its Life and General Insurance Businesses. This milestone reflects the company’s growing capacity and tenacity in standing by customers when it matters most.
Beyond the numbers are real stories of impact.
Within its Life Insurance Business, emPLE paid more than N4.1 billion in claims.
Similarly, emPLE’s General Insurance business recorded more than N3.6 billion in claims payouts across critical sectors, including, energy, engineering, motor, marine cargo, and marine hull. These payouts underscore emPLE’s role as a trusted partner for businesses navigating operational risks and disruptions in the Nigerian economy.
Speaking about the company’s performance, Olalekan Oyinlade, CEO of emPLE General Insurance Limited, said, “Insurance, at its core, is a promise, a sacred obligation to provide support in times of adversity, and in 2025, we honoured that promise”.
He added, “As the industry evolves, particularly amid reforms shaping our operating landscape, we remain focused on strengthening our underwriting discipline, improving claims efficiency, and building a more resilient business that consistently delivers value to our customers and stakeholders.”
Also commenting, Jolaolu Fakoya, Managing Director of emPLE Life Assurance Limited, said, “In Life Insurance, our role in providing reassurance in moments of uncertainty is close to our heart. We see this in the story of a 47-year-old breadwinner whose passing from heart disease could have left his family vulnerable, yet they received a N112 million payout that ensured continuity and stability. We also see this in a mother who, despite losing her son, still received a ₦21 million gift from beyond, which only insurance can make possible. In another instance, a family received ₦205 million following the loss of a 55-year-old loved one, reinforcing the role insurance plays in preserving dignity and financial security in the face of loss”. He further stated, “As we look ahead, we are focused on deepening insurance penetration by simplifying access, improving customer experience, and reinforcing trust. Our ambition is to ensure that more Nigerians understand the value of insurance and benefit from it when it matters most.”
This milestone reflects emPLE’s continued growth and its commitment to delivering on its core promise, transforming insurance from a transactional necessity into a dependable support system that empowers people and businesses to face the future with confidence.
About emPLE
emPLE is a Nigerian insurance brand operating through emPLE General Insurance Limited and emPLE Life Assurance Limited, focused on delivering accessible protection solutions grounded in governance discipline, operational excellence, and sustainability principles.

Heirs Insurance Group has announced the launch of its multi-language generative AI assistant, Prince AI, marking a major milestone in its digital transformation journey and reinforcing its commitment to making insurance simple, accessible, and inclusive. 
The launch comes as the Group approaches its fifth anniversary, highlighting five years of redefining insurance through innovation, customer-centricity, and technology-driven solutions. 
With Prince AI, Heirs Insurance becomes the first insurer in Nigeria to deploy a multi-language generative AI assistant, setting a new benchmark for customer engagement in the industry.
The AI-powered assistant delivers instant, intelligent responses not only to customer requests about Heirs Insurance products, but also to broader insurance enquiries, helping users understand coverage options, assess their needs, and identify the right policies for their unique situations.
Built with accessibility at its core, Prince communicates fluently in multiple local and international languages, including English, Yoruba, Igbo, Hausa, French, German, Spanish, Portuguese, Chinese, and many more, breaking down language barriers and enabling more customers to engage confidently with insurance in the language they understand best. 
Beyond handling enquiries, the AI assistant enables customers to purchase and renew policies, initiate and track claims.
The chatbot is available across WhatsApp, the SimpleLife Mobile App, and the Heirs Insurance website, delivering seamless, always-on service experience across multiple digital touchpoints. 
Speaking on the launch, Peace Okhianmhense-Philips, Chief Digital Officer, Heirs Insurance Group, said: “Prince AI represents the next phase of our digital evolution. By embedding generative AI into our customer experience, we are not only improving speed and efficiency but also humanising insurance. This innovation allows us to connect more meaningfully with our customers, anticipate their needs, and deliver support that is instant, intelligent, and accessible.”
Built on adaptive intelligence, the AI Assistant continuously refines its capabilities through every interaction, ensuring customers receive increasingly accurate and relevant guidance. Where personalised counsel is required, Heirs Insurance’s seasoned representatives stand ready to provide expert advice and clarity, ensuring a hybrid experience that blends the speed of automation with the empathy of human support.
Heirs Insurance Group is the insurance arm of Heirs Holdings.

The National Insurance Commission (NAICOM) has reaffirmed its commitment to strengthening the enforcement of the NIIRA 2025 framework and protecting Nigerian insurance consumers from unauthorised and predatory practices.

This position was emphasised when the leadership of the Association of Registered Insurance Agents of Nigeria (ARIAN), led by its President, Mr. Olatubosun Mayowa, paid a courtesy visit to the Commissioner for Insurance, Mr. Olusegun Omosehin, at the Commission’s headquarters on Friday in Abuja.

NAICOM underscored its resolve to uphold regulatory standards and sanitise the insurance market through firm and coordinated enforcement actions. The Commission reiterated that safeguarding consumers and preserving market integrity remain central to its mandate.

In his remarks, the ARIAN President expressed the Association’s commitment to supporting NAICOM’s regulatory and enforcement initiatives. He noted that ARIAN’s grassroots presence across the country positions it to provide credible market intelligence, enhance consumer protection, and support the identification and removal of unscrupulous operators.

As part of the outcomes of the engagement, NAICOM expressed commitment to implement immediate and coordinated enforcement measures to address persistent market abuses, including unlawful rate-cutting, misrepresentation, and the mis-selling of insurance products by unlicensed entities. The CFI emphasized that such practices undermine consumer confidence and the stability of the insurance sector.

The CFI further highlighted the importance of strengthening distribution channels through proper licensing and compliance. In this regard, both parties reaffirmed their commitment to capacity building for insurance agents and enhanced digital onboarding processes. The President of ARIAN also pledged to intensify its training programmes to increase the number of duly licensed agents and assist members experiencing challenges with NAICOM’s digital platforms.

To enhance public awareness, Mr. Omosehin said the Commission will lead joint media and consumer education initiatives aimed at enabling Nigerians to identify genuine motor insurance policies, verify licensed insurers, and report suspected fraud or mis-selling through official channels. Both organizations agreed to sustain regular operational engagement and periodic reviews to ensure effective implementation of agreed actions.

The CFI reiterated the Commission’s broader policy direction of promoting healthy and transparent distribution networks as a means of encouraging legitimate participation in the market and deepening insurance penetration nationwide.

The Commissioner for Insurance stressed that the Commission will act decisively against any form of infraction, noting that unlicensed entities must not purport to underwrite regulated insurance products. He affirmed that NAICOM will deploy the full weight of its regulatory and legal authority to protect consumers and uphold the integrity of the insurance industry.

He further urged the public to remain vigilant by verifying that insurers are duly licensed by NAICOM, carefully reviewing policy documents and agent credentials, and promptly reporting suspicious activities including unauthorized sellers, forged documents, or unusually low premiums through NAICOM’s official complaint channels.