By Sola Alabadan
The National Insurance Commission (NAICOM) has prepared an ICT guideline to be used as a minimum standard for the computerisation of operations in the insurance sector, NAICOM’s Deputy Director (IT), Abiodun Aribike said.
Aribike, who presented a paper on “Digital Transformation Of NAICOM’s Processes And Procedures” at a seminar organised by the commission for journalists in Uyo, Akwa Ibom State, informed that the guidelines will form part of future requirements for conducting insurance business in Nigeria.
He listed the objectives of the Nigeria Insurance Industry ICT Guideline to include: establishment of a minimum baseline for insurance policy data management practices within the industry, as well as to aid the establishment of inter-operable ICT systems for easy exchange of data between the commission and insurance companies.
Besides, he said the ICT guideline is intended to Improve connectivity and establish secured environment for data processing, and to increase transparency and operational performance in insurance policy underwriting processes in the country.
He added that the policy aims to facilitate the establishment of standard for the conduct of insurance business in Nigeria, while equally ensure all stakeholders meet the target requirements for submission of necessary reports to the Commission.
The ICT guideline will also ensure compliance to statutory reporting requirements from NAICOM and other agencies of government.
The policy covers data communication infrastructure, Network Operation Centre, Common Network SeService, E-mail SeService, Websites, Call Centre and Customer Helpdesk Management Of Data Security and Protection.
Other areas are Financial Information Management SSystem, Insurance Policy Administration and Claims Management SySyst, Electronic Document Management SySyst, ICT Management andBusiness Continuity and Disaster Recovery.
On the benefits of digital transformation, stated that it will lead to enhanced Stakeholder experience and sasatisfaction, Increased Revenue, Reduced Cost and blockage of leleaka, Improved Productivity, Increased Efficiency in Service DeDeliver, uEnhanced Data Collection andAn Analyst, Data Driven Insight and Decision MaMaking,Increased Agility and InInnovation and Improved Resource Management.
