By Sola Alabadan
Mr. Kunle Ahmed, the man who will be invested as the 26th Chairman of the Nigerian Insurers Association (NIA) soon, said that the association would be prioritising customer satisfaction, among other things, during his tenure.
Ahmed, who was introduced to journalists on Wednesday in Lagos, affirmed that the challenges facing the nation at the moment, present the insurance industry with unique opportunities for growth and innovation.
To turn these challenges into opportunities for the growth of the insurance industry and the prosperity of the nation, he disclosed that the NIA would focus strategically on the following areas: customer-centricity, digital transformation, advocacy and collaboration, as well as education and awareness.
He informed that the NIA would strive to enhance customer satisfaction by driving programmes, initiatives, and policies to simplify the insurance onboarding process, improve claims handling, and ensure transparency in the industry’s operations.
In realisation that the sector has historically been slow to adopt digital solutions, he stated that the association plans “to launch an innovation challenge to invite solutions that streamline our processes and enhance customer experience.”
He further stressed that “We will focus on improving our claims processes, ensuring we fulfill promises and exceed expectations. The recent growth in claims paid, N536.5 billion in 2023, demonstrates our dedication to our clients.”
Besides, he informed that the NIA would be engaging with government agencies to advocate for policies that support the insurance sector, adding that “We will work diligently to ensure that insurance is integrated into national development plans.”
In view of the fact that raising awareness about the importance of insurance is vital not just for the industry growth, but also for economic development, Ahmed said “We will expand our outreach initiatives, including educational programmes in schools and partnerships with your esteemed media organisation and institutions to disseminate information about insurance products and their benefits”.
Ahmed is an Associate of the Chartered Insurance Institute, London (CII) and
also an Associate of the Chartered Insurance Institute of Nigeria (CIIN).
He is equally an alumnus of both IMD Switzerland and the Lagos Business School.
The new NIA boss currently serves on the board of companies and pools across HMO, Oil & Gas, Academic, Computers, Industry Associations, and the Chamber of
Commerce.
He is a Board Member of AXA Mansard Health Limited, EMOCOM
Computer Services Limited, a member of the Academic Board of the West
African Insurance Institute (WAII) Gambia, Vice Chairman of Prudential
Committee, Nigeria Insurers Committee, Board Member, Africa Oil & Gas Pool,
Vice President, French Nigerian Chamber of Commerce & Industry (FNCCI),
National Bureau Chairman, ECOWAS Brown Card and Governing Council
member of the Chartered Insurance Institute of Nigeria.
He joined the Governing Council of the NIA in 2018 and served the Council in various capacities, including as Honorary Treasurer, Chairman of the Finance & Investment Committee, Deputy Chairman and Chairman of the Association’s Technical Committee.
